Frequently asked questions

FAQs about Ten16 Recovery Network

Where does your name come from?

When Ten16 was established back in the 1970s, police used “ten codes” in their radio communication to road patrol officers. A “10-16” meant there was an open door at the scene. Coincidentally, our first halfway house’s street address used the very same number. We became the 1016 home both for our physical location and our commitment to always being an open door to recovery.

What is your approach to recovery?

At Ten16, we believe that recovery is possible for everyone. It won’t be easy, but it IS possible! We take a holistic approach to recovery that treats all aspect of health: physical, mental, emotional, and spiritual. We believe that lasting recovery means learning to live substance-free. If that feels scary or even impossible, we understand. We’ll meet you where you are and help you take the next right step. Learn more about our approach.

What is the right treatment for me?

That’s a great question, and it’s one that requires a little more information about you. Which substances are you struggling with? How are they impacting your life? What kind of future do you see for yourself? At Ten16, we know that there’s a path to recovery for everyone. We’d love to speak with you to help you decide which service or treatment best fits your current situation. Please request a call to take the first step!

What do your accreditations and partnerships mean to clients?

Whether you’re seeking assistance with residential rehab, outpatient counseling, or prevention and education, Ten16 is able to offer more and higher-quality services thanks to our accrediting bodies and our statewide partnerships. By working closely with other health care providers, we’re able to expand our network of services—and our accreditations ensure that every service exceeds expectations! If you need support that we cannot provide ourselves, we can almost certainly connect you with a partner we know and trust.

Why is it important to work with a licensed and accredited provider?

You have a choice in who you work with to get the results you desire. Choosing a licensed and accredited provider ensures your provider meets minimum standards of quality, adheres to known best practices, and has been vetted by a third-party agency. Ten16’s accreditation demonstrates our commitment to continuously improve the quality of our services, staff, and facility and to maintain our primary focus: on doing the next right thing for the people we serve.

Is my information confidential?

Yes, absolutely! Ten16 is committed to the privacy of every person with whom we have contact. It is essential that you can trust us to protect your right to confidentiality as you start services with us and begin the recovery process. There are several federal safeguards protecting the personal information that you share; staff will never release your personal information without your written consent. You can learn more on our privacy page.

What makes Ten16 all that different than any other treatment provider? Aren't you all the same?

You will find there to be several things that are uniquely different about Ten16 than the majority of Substance Use Disorder treatment providers. Some things are similar – all quality providers use evidence-based practices and modalities. Many quality providers have an abstinence orientation. Some will still recommend connections with the 12-Step community like AA/NA.


You will see a significant shift at the crossroad that sets us apart. We strongly believe that: 

  • Healing happens in community. We heavily emphasize groups for treatment, support, and social activity. Being a part of a group of people who care about you and are committed to the same goal gives a person new meaning and purpose.
  • Healing care happens through a holistic, integrated approach. You will work with a therapist and a recovery coach together. They bring clinical skills to help heal the hurts of past trauma and recovery skills to manage the disease in healthy ways. At our residential and recovery housing programs, you can add others to that team, like medical staff and case managers.
  • Healing is best sustained through living free from relying on alcohol and drugs. Our abstinence orientation recognizes that you might not be drug-free when you start one of our programs but will work with you until you get to that point. Our experience, supported by decades of research, shows that the best long-term outcome
  • You are always welcome. Our recovery centers are open for you to stop by whenever we’re open. You don’t need an appointment to walk in. You are free to use our computers, talk with a coach, or grab a cup of coffee. Our residential program offers opportunities for alumni to stay connected and come back to visit. And if you’re experiencing a setback, we want you to return immediately. The doors are open!
  • Recovery is about long-term freedom. This process is not about learning how to stop misusing drugs and alcohol. It is about developing the skills and support network to adopt a recovering lifestyle of meaning and purpose and connect to a caring community. Many places stop once the crisis has passed, and the symptoms have calmed down. We know better and understand that someone with a relapsing disease needs support until they are confident in maintaining that lifestyle on their own.

Is an abstinence-oriented approach the same as Alcoholics Anonymous, Narcotics Anonymous, or a 12-step program?

They are similar in philosophy in that we agree that a person has the best opportunity to achieve and sustain recovery when the individual stops using drugs or alcohol. We also agree that adopting a recovery lifestyle is critical to success. Ten16 differs from AA or a 12-step program because we offer therapy and licensed counseling. AA/NA is generally self-help and provides support through fellowship and a structured framework for living. AA/NA is not a treatment program.   Neither are other self-help groups like SMART recovery.

Does research back the abstinence-oriented approach?

Ten16 has decades of data to support the effectiveness of its recovery approach. More importantly, it is considered an evidence-based practice, especially for those with a severe Substance Use Disorder. Recent research has shown that abstinence-based treatment goals have a higher achievement rate than those who pursue moderation.

Additionally, when researchers have talked with people entering treatment, the majority list maintaining a drug-free life as “the only change they hoped to achieve.”  Only a few individuals identified “reduced harm” or “safe use” as a goal.

Don't people almost always relapse using an abstinence-based approach? Why would Ten16 advocate for this approach if patients nearly always relapse?

Regardless of an agency’s treatment philosophy, the nature of the disease yields a high relapse rate. This is true for both abstinence-oriented programs and medication-assisted treatment programs. Relapse is unfortunately common. Breaking the cycle of addiction is incredibly difficult, regardless of the approach, because it requires a total life change.

Why does Ten16 strongly encourage people to attend 12-Step meetings?

Research continues to confirm that when people engage – not attend, but participate – in these communities, it will improve their treatment experience with Ten16. More importantly, it is a great predictor of how well they will do after treatment. Multiple studies show if a person becomes actively involved in 12-Ste groups, they experience better relationships and have improved self-esteem. Additionally, there are lower levels of depression, higher rates of abstinence, and improved coping skills. The person must find a group with a strong sense of community, genuine care and accountability, and a common goal to help each other achieve and sustain recovery. This connection can be found in other pathway communities. Still, they are not as prevalent, consistent, or proven as the 12-Step community.

What about Medication-Assisted Treatment (MAT)? Some of those medicines have opioids in them.

Again, we aren’t against the use of medications. We understand that medication-assisted treatment may work for some people. Whether it is an anti-depressant or medication for an opioid use disorder, that is a choice between a person and their physician. We work with clients already on MAT, including agonists like methadone, partial agonists like buprenorphine, and antagonists like Vivitrol. We understand that there is no one-size-fits-all solution. The important thing is staying focused on achieving sustained recovery and restoring quality of life.


We believe that the best path to full recovery is to address the outward and inward reasons for drug misuse. Too often, we have seen people limit their investment in internal healing and lifestyle changes because they develop a belief that the medication will do that for them.

All major government agencies recommend MAT as a first-line treatment for drug addiction. How can Ten16 refute the government's recommendation?

We aren’t refuting the government’s recommendation. However, we believe in informed consent and individual choice. Each medication, as well as an abstinence-oriented approach, has its unique benefits and risks. People should be given a complete, unbiased, and non-shaming explanation of those and decide on their own. Most people come to Ten16 for our drug-free approach. They have already tried those medications without success and, in some cases, misused the medication.


We don’t dispute the research that shows that agonists and partial agonists offer a degree of safety. Unfortunately, the big drug companies have done an excellent job of overselling the benefits of their medications with less acknowledgment of their limitations. Evidence shows that a person does not achieve the full benefits of those medications until they have been on the drug for over six months. During the first six months, research showed the same number of adverse events occurred among those on these medications as will someone who is in a drug-free program or is on an antagonist medication. Interestingly, 2/3 of people who take these medications stop using them before six months.

There are risks related to a return to using for someone abstaining for a while. Research shows that the levels of risk for an adverse event are the same during the first six months of treatment in MAT and abstinence-oriented programs. Most of those who return to their opioid use and experience an adverse event are those who were either not engaged or involved in any treatment. An Italian study of over 10,000 people showed that “Retention in any treatment was protective against overdose mortality.”

FAQs about residential treatment

Is Ten16 a detox center?

No, Ten16 does not offer detox at this time. However, we can absolutely refer you or your loved one to a trusted detox center in Central Michigan. If you are interested in entering rehab but need to detox first, we can help facilitate that process for you. Please request a call.

Does insurance pay for residential treatment?

Specific coverage will vary based on the insurance plan provided by your employer. Ten16 works with most insurance providers, and our staff are very familiar with the process of verifying benefits and determining any copays or deductibles. Please contact us for personalized support with your insurance.


When and how can families visit?

We’re glad you asked! We believe that supportive family and friends are an important part of the recovery process. We offer several ways for family members to engage with their loved one’s recovery, depending on the permission and comfort of the client themselves. Family visitation is offered every Sunday from 2:30–5:30 pm, and Family Clinical Day is available every other Wednesday.

Who is rehab for?

Rehab, or residential treatment, is for people who are addicted to drugs or alcohol and who are experiencing some of the following issues as a result of their substance misuse:

  • Experiencing strife with their partner and/or family
  • Finding themselves unable to provide emotional or financial support for their families
  • Missing work, in danger of losing their jobs, or having lost a successful career
  • Considering treatment again after previous treatment episodes

If this describes you or a loved one, please reach out. It takes courage to ask for help, and we’ll meet you where you are. No judgement and no pressure. Take a step by requesting a call.

Why is it important to work with a licensed and accredited provider?

You have a choice in who you work with to get the results you desire. Choosing a licensed and accredited provider ensures your provider meets minimum standards of quality, adheres to known best practices, and has been vetted by a third-party agency. Ten16’s accreditation demonstrates our commitment to continuously improve the quality of our services, staff, and facility and to maintain our primary focus: on doing the next right thing for the people we serve.

How do I get started?

It takes courage to ask for help, and we’re grateful that you’re interested in taking a step toward recovery with Ten16. All of our services start in the same place: with a confidential phone call to our intake specialists. Once we have a little more information about you and your goals, we can recommend a next step—whether that’s inpatient rehab, outpatient/drop-in counseling, recovery housing, or another pathway. If we can’t help you ourselves, we’ll connect you with someone who can.

No matter where you are or where you’ve been, recovery is possible! Get started by requesting a call now.

FAQs about recovery housing

What is a sober living house?

A sober living house provides structure, support, and community to help you maintain your recovery. Sober living houses are sometimes called “transitional housing” or “halfway homes” as well. Ten16’s sober living homes are located in Midland, MI, with one facility for men and one facility for women.

How long can I stay?

There is a two-year maximum of staying in recovery housing.

What is the bed capacity for recovery housing?

Currently our Men’s recovery house can hold 13 men, and our Women’s recovery house holds 7 at capacity.

How do I apply for recovery housing?

You can fill out the application and email it or stop into the Midland Outpatient site to pick up a paper application. Fill it out and turn it back into staff. Our house manager will contact you to interview you about recovery housing, and if the interview goes well and you are approved, staff will set up a date for you to move in.

Does my insurance pay for recovery housing?

If you are covered by Medicaid or the Healthy Michigan Plan, there are state dollars that will help to cover housing costs for the first 90 days you are in housing. After the first 90 days, rent is paid weekly at $125. No security deposit needed to move in.

Can I take prescribed medications that are considered controlled substances?

No, Ten16 does not allow any controlled substances on site.

Ten16 values our philosophy of being abstinence-oriented, and it is critical to maintain a sense of safety for all who are living in the recovery house. Many of medications that qualify have been misused or abused by individuals in the program. We do not want to create undue triggers or temptations.

Because the staffing model for a recovery home doesn’t allow for the safe, secure storage of controlled substance, nothing that would be considered mood- and/or mind-altering or has the potential to be habit-forming would be allowed in our recovery housing. If you are under a doctor’s care for a medication that is considered a controlled substance, then we can assist you with finding a facility that is better equipped to accommodate that medication. Alternatively, you can discuss with your doctor whether there are alternative medications you might take.

FAQs about outpatient counseling

Does Ten16 outpatient complete driver's evaluations?

No, we are not able to complete driver’s evaluations. We are able to provide referrals to local agencies that are able to provide this service. For a referral, please contact your local outpatient location. You can find the phone numbers on our Locations page.

Can I just walk in and get an assessment for outpatient?

Local sites welcome individuals to walk in and receive drop-in services, which include peer supports and assistance if needed in linking to outpatient or residential services. In general, you will contact our Central Screener to determine the level of care needed and appropriate referrals. The number for this is 989-631-0241.

Does Ten16 outpatient take clients who are on MAT? Do you provide MAT services?

We welcome clients that are participating in MAT for outpatient services when they are receiving medications from a prescriber. Ten16’s aim is to assist clients in reaching their long-term goal of abstinence. Clients can receive services as long as there is no duplication of services with another agency. We do not prescribe medications, but we are able to make referrals to other providers.

Does Ten16 outpatient offer evening or weekend sessions?

Outpatient services are available during the week, and most sites will have some evening hours available, depending on the location. You can see each site’s hours of operation by going to our Locations page and clicking any individual location.

How does Ten16 outpatient handle confidentiality?

Your privacy is important to us! Ten16 Recovery Network is HIPAA and CFR 42 Part 2 compliant. Our privacy guidelines and expectations are explained during the intake process and every client is encouraged to complete a consent form upon entering services. The consent forms allow us to communicate for and on behalf of the client should they so choose. Clients have the right to dictate who (insurance agencies, emergency contacts, lawyers, probation officers, doctors, CPS, etc.) and what information is shared. In certain circumstances we are required by law to give out certain information without written consent. These situations include if a crime is committed on the premises, suspected elder or child abuse or neglect, or if there is a medical emergency. Even then, your information would only be given out as it pertained to the situation.

How long is outpatient treatment?

Individuals frequently want to know what the length or duration of treatment is. That short answer is, it depends. At Ten16 we strive to provide the best person-centered treatment we can. What that means is that individuals come into treatment with varying needs. We work hard to guide our clients as they work in treatment to accomplish those needs through treatment planning and goal setting. Each client will compose individualized treatment plans that are reviewed every 90 days or sooner if needed. Progress will be assessed throughout the entirety of treatment. It is your right to speak up at any time about your length of treatment and discuss this with your primary therapist. Things we assess as progress include attendance, attitude in treatment, personal growth, and progress on set treatment goals. These things will help gauge how long treatment should be.

Does Ten16 outpatient offer telehealth or in-person sessions?

We provide both! Ten16 believes that treatment is best when individuals are involved with community. We are able to accommodate needs for telehealth on a case-by-case basis, but we do require that all individuals present in-person for their initial assessment. We find individuals experience more robust and quality treatment through engaging with others on similar journeys.

Do you treat anything other than drugs and alcohol?

Yes, all of our clinicians are able to work in a variety of therapeutic areas and subjects – each have their own specific expertise. However, our primary focus will always be on substance use disorders.

What kind of insurance do you take?

All of our outpatient sites accept Medicaid and most commercial insurances, but the specific programs and services covered vary based on the plan provided by your employer. Our staff are very familiar with how to verify your benefits and how to determine any co-pays or deductibles that need to be met. Simply contact us, and we will walk you through the process step by step.

You can also find more information on our Insurance & Financial assistance page.

Can family be involved in treatment?

Yes! We love and encourage family involvement in treatment. Our client’s and their needs will always come first, but addiction is a family disease. Family involvement is incorporated at the discretion of both the client and their treatment team.