Your rights & responsibilities as a Ten16 client

Your right to privacy and confidentiality of your personal information while receiving services from Ten16 starts the second you call to make an appointment.


Group counseling with men and women of different backgrounds

The right to privacy is one of the many rights you have as a Ten16 client:

Ten16 is committed to the privacy of every person with whom we have contact. It is essential that you can trust us to protect your right to confidentiality as you start services with us and begin the recovery process. 

Federal laws protecting your privacy

There are several federal safeguards protecting the personal information that you share that prevents any of the staff from releasing without your written consent. 

Most people are aware of the Health Insurance Portability and Accountability Act of 1996 as the main privacy law. (More on HIPAA.)

However, there are actually other privacy regulations specifically for the treatment of substance use disorders that can be stricter than HIPAA. These laws can be found in the Code of Federal Regulations, 42 CFR Part 2. (Here’s more information, too.)

Staff & client commitment to privacy

We are committed to your privacy and confidentiality on a daily basis, starting at the first day of services.

At Ten16, we expect a conscious commitment from every staff person to our clients’ privacy. This is a time when you are choosing to do one of the most difficult and heroic things a person can do—changing the direction of your life. 

The expectation that we have for the staff, we also have for you while you are involved in one of our programs.

No one has the right to take a person’s confidentiality away from them. We ask all clients to respect the need for privacy that they want for themselves, and never discuss the personal, private information of other clients outside of services. This is the only way to ensure that everyone experiences a sense of safety while at Ten16.

When everyone is committed to a person’s right to privacy and confidentiality, then it is much easier to focus on the real work of personal change and lasting recovery.

You can allow us to share information

While federal laws and our staff commitment both protect your privacy, you are still able to allow staff at Ten16 to send information/speak to other individuals about you and your time in our services.

You can do this by signing releases of information for each organization/individual you’d like to allow us to speak to.

This is typically done at intake or the beginning of a service with Ten16, commonly for family communication.

If you have any questions about our privacy policy or how to sign a release so that we can communicate with your loved ones, please contact us.